Knowledge Base & Help Desk

Support & Documentation

Everything you need to launch fast consensus in your Slack workspace.

Slash Command Quick Reference

/pollito

Opens the interactive modal builder to craft a full poll with custom options, quorum targets, and anonymity settings.

/pollito "Question" "Option 1" "Option 2"

Instantly posts a quick in-channel poll with default quorum settings.

/pollito close [poll-code]

Manually closes an active poll before quorum is reached. Only creators and workspace admins can execute this.

/pollito help

Displays an ephemeral reference guide visible only to you.

Frequently Asked Questions

Can workspace admins see who voted in an anonymous poll?

No. Pollito uses a cryptographic double-urn architecture. Participation records (used to prevent double votes) and ballot urns (used to store choices) are stored in completely separate database tables with one-way salted hashes. Not even our own infrastructure engineers can tie a specific user to their ballot choice.

How does quorum auto-closing work?

When creating a poll, you can set a quorum target (e.g., 75% of channel members or a specific number of votes). As soon as the threshold is met, Pollito locks the options, marks the poll as completed, and triggers a celebratory summary update.

What permissions does Pollito request?

Pollito requests the minimum scopes required to operate:

  • commands: To handle /pollito slash commands.
  • chat:write: To post interactive poll cards in channels and threads.
  • channels:read & groups:read: To calculate active member counts for quorum percentages.
  • im:write: To send non-voters gentle, opt-out reminders before deadlines.

Contact Our Team

Have a question not covered in the docs, a feature request, or an issue with your installation? We respond within 24 hours.

Direct Support Email: [email protected]

System Status: status.tbelt.online

Response Time: Under 4 hours during business days (Mon-Fri, 9am - 6pm EST).